Frequently Asked Questions

General

Our help videos can be found everywhere in the application where you can see the icon ‘?’

Category: General

Our ‘Cancellation Policy’ can be viewed in settings by clicking each function from purchase in Web Client.

Category: General

Yes, by registering your credit/debit card.

Category: General

Yes, go to ‘Invite’ in the app and invite your accountant

Category: General

New release info is updated in Web Client’s Version history.

Category: General

There are several ways to feedback to us:

  • 1. Mobile- Go to Profile/ Feedback
  • 2. Website – Contact us
  • 3. Web Client- Click Profile icon/Support/Feedback & Suggestions
Category: General

The criteria details are displayed on first creation and then each time when you change it.

Category: General

During setup, you can assign rates to expenses categories. All calculations are automated.

Category: General

No, but when upgrading you will require a valid PayPal/Stripe/Bank account.

Category: General

This subscription is aimed at businesses whose employees require their expenses to be approved.

Category: General

This subscription is aimed at business people who do not require their expenses to be approved.

Category: General

No, we have simple videos that will guide you to setup each function in minutes

Category: General

Yes if your friend registers and becomes a paying customer.

Category: General

Yes, it is called as Refer and Earn.

Category: General

‘Approval’ process is for businesses who have up to 300 people claiming expenses.

‘No approval’ process is for businesses with only one person claiming expenses where no approval is required.

Category: General

There are several ways to contact us:

  • 1. Mobile- Go to Profile/ Feedback
  • 2. Website – Contact us
  • 3. Web Client- Click Profile icon/Support/Feedback & Suggestions
Category: General

Yes, on Web Client by purchasing the function “Delete Data”

Category: General

We do not share your data with third parties.

Category: General

We currently accept Paypal, Strip and In-App Purchase via the Appstore.

Category: General

We hope that this won’t be necessary, but should you still want to, customers can unsubscribe at any time.

Category: General

Load More

Others

Yes, you can.

Category: Others

Version History can be found in the Web Client in Support.

Category: Others

For the ‘No Approval’ process- Yes, you can

For ‘No Approval’ process- The Finance Approver can centrally change the currency for all the employees.

Category: Others

Yes, you can. Expense Category Management is a paid feature with the sole purpose of adding your own categories to preexisting list.

Category: Others

Yes, you can.

Category: Others

You can view your plan details Can I change my currency after setting up the app initially?

in ‘My Subscriptions’

Category: Others

Yes, you can assign tags expenses and use them as filler when exporting your expenses.

Category: Others

Yes, you can.

Category: Others

Yes, there are several pre-defined reports for exports with and without receipts.

Category: Others

Yes, PDFs can be uploaded as receipts via the web client.

Category: Others

Yes, you can.

Category: Others

Web Client: Change details by going to Setting/Personal details.

Mobile: Tap the Profile icon/Personal settings/Profile/Personal Details.

Category: Others

This allows you to capture your full journey together with a map displaying route.

Category: Others

No, this is not possible.

Category: Others

Yes, you can but note that this is limited to Asian countries specifically for android users.

Category: Others

Yes, we can have comprehensive ‘Advances Management’ process that lets you flow for your organisation.

Category: Others

 Yes, a csv can be exported or emailed with data columns. We can also offer pre-formatted reports for accounting system. If you want yours to be added, let us know the format you are looking for.

Category: Others

Load More